Frequently Asked Questions - Our General Warranty

3.1 - Explain the Crimsafe General Warranty to me
Crimsafe Security Systems warrants you, as an owner of a Crimsafe Security Product, that it is free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use for a period of 10 years from the date of installation.

Naturally, the obligation under our warranty is limited to the repair or replacement of the product or component found to be defective by Crimsafe Security Systems or our duly appointed representative.

In other words, the general warranty does not apply to any damage due to matters outside the control of Crimsafe Security Systems, including owner maintenance, failure of owner to follow the care guide, accident, alteration of the product in any way, fire, abuse, misuse and normal wear and tear.

If you have a claim to make, all you need to do is contact the original Crimsafe Licensee who supplied and installed the product for you.

In order to prolong the life of the Crimsafe product and to maintain your rights under this general warranty, you must follow the care and maintenance advice.